Legal

Privacy Policy

Last updated: 14 November 2026

1. What we collect

• Account details: your name or business name, email address and password (stored only as a secure hash).
• Payment records: amounts, payment references and status. Card, UPI and bank details are handled by our payment provider; we never see or store them.
• Your mobile number: if you verify it for the free trial. We send the code by WhatsApp and use the number only to verify you and for test calls you ask for.
• Google sign-in: if you sign in with Google, we receive your name and email address from Google, and nothing else.
• WhatsApp Business connection: if you connect your WhatsApp Business account through Meta, we store its account ID, phone number ID, display number and business name, and the access token Meta issues to us, encrypted. We use them only to create your details message and send product details to people who asked for them on a call. Disconnecting in Settings deletes them at once.
• Product cards: the titles, prices, descriptions and photos you add. Anyone with the link to a product card can see it.
• Contacts you add: names, phone numbers, consent notes and opt-out status of the people you plan to call.
• Call data: numbers called, call times, durations, costs, recordings, transcripts and summaries.
• Agent content: the names, greetings, instructions, knowledge and voice choices you give your agents.
• Technical data: IP address and request details used for security and rate limiting, and a session cookie that keeps you signed in.

2. How we use it

To provide and secure the service: to create your account, run your agents and calls, produce recordings, transcripts and summaries, bill your usage, prevent fraud and abuse, provide support, and meet our legal and tax obligations. We do not sell personal data and we do not use it for advertising.

3. The people you call

When you upload contacts or call them, you decide why their data is used, and you are responsible for having their consent and for honouring their requests. We process their data only on your instructions and to provide the service. If someone you called contacts us, we will pass their request to you or, where the law requires, act on it ourselves.

4. Who we share data with

We share personal data only with the companies that help us run Violetline, only as needed, and under their data-protection terms:

• Microsoft Azure: Hosting, database and call-recording storage (Central India region)
• ElevenLabs: AI voice generation, speech recognition and conversation handling during calls
• Plivo: Telephone calls and phone numbers
• Meta (WhatsApp): Sending verification codes to your mobile and, if you connect your WhatsApp Business account, sending the product details your customers ask for from your own number
• Google: Sign in with Google (we receive only your name and email address)
• Brevo: Account emails, such as password resets
• PhonePe: Online payments (we never see or store your card or bank details)
• Cloudflare: Domain name service (DNS)

We also disclose data when the law, a court or a government authority requires it.

5. Where data is stored

Our servers, database and call recordings are hosted in Microsoft Azure’s Central India region. During a call, our AI voice partner may process audio and transcripts on servers outside India; such transfers follow the safeguards the law requires.

6. How long we keep it

• Account, contact, agent and call records: while your account is open. When you ask us to close it, we delete them within 30 days.
• WhatsApp connection details: until you disconnect or close your account.
• Call recordings in our storage: 90 days from the call.
• Database backups: 30 days.
• Payment and invoice records: as long as tax and accounting law requires.

7. Cookies

We use one essential cookie to keep you signed in; it expires after 7 days. We do not use advertising or third-party tracking cookies.

8. Security

All traffic is encrypted with HTTPS, passwords are hashed, recordings are kept in private storage, and access to production systems is restricted. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires.

9. Your rights

You can ask us to give you a summary of your personal data, correct or update it, delete it, or withdraw consent you gave us; you can also nominate someone to exercise these rights on your behalf. Most details can be changed in the app; for anything else, email support@violetline.tech. We will respond within 30 days. See how to delete your data.

10. Grievance officer

Anurag Maurya, Anubham Technologies, email support@violetline.tech, phone +91 70549 37625. We acknowledge complaints within 48 hours and aim to resolve them within 15 days. If you are not satisfied, you may complain to the Data Protection Board of India.

11. Children

Violetline is for businesses and is not meant for anyone under 18. We do not knowingly collect children’s data.

12. Changes

We will post any update here with a new date and tell you about significant changes by email or in the app.