Legal

Refund & Cancellation Policy

Last updated: 14 November 2026

1. Credits never expire

Credits you buy stay in your wallet until you use them. There is no expiry date.

2. Purchased credits are non-refundable

Once credits have been added to your account they cannot be exchanged for cash, except in the cases below.

3. When we refund

• Failed or duplicate payments: if you were charged but credits were not added, or you were charged more than once for the same purchase, we refund the extra amount.
• If we close your account or discontinue the service for reasons other than a breach of our Terms, we refund your unused purchased credits.

Bonus credits included with a pack, and free trial credits, have no cash value and are not refunded. Credits already used for calls or phone numbers are not refundable.

4. How to ask for a refund

Email support@violetline.tech within 30 days of the payment, from the email address on your account, with the payment reference (UTR or transaction ID), the amount and the date. We reply within 2 working days.

5. Refund timeline

Approved refunds are sent to the original payment method within 5–7 working days. Your bank or payment app may take a few extra days to show it.

6. Cancellation

• There is no subscription and nothing to cancel: you can stop using Violetline at any time.
• You can stop a call at any time with Stop call. You pay only for the seconds it was connected; unanswered, busy, failed and stopped-before-answer calls are never charged.
• You can release a phone number at any time. Rent already paid for the current month is not refunded.
• To close your account, email support@violetline.tech. Unused credits are handled as described above.

7. Contact

Violetline is operated by Anubham Technologies, a sole proprietorship of Anurag Maurya, Saihara Road, Saihara, District Barabanki, Uttar Pradesh 225301, India. Email support@violetline.tech or call +91 70549 37625, Monday to Saturday, 10:00–19:00 IST.