Legal

Terms & Conditions

Last updated: 14 November 2026

1. The service

Violetline is software that lets businesses create AI voice agents, place outbound phone calls to their own contacts, and receive recordings, transcripts and summaries of those calls. Calls are carried by our telephony and AI partners. We work to keep the service available but do not guarantee it will be uninterrupted or error-free, and we may improve or change features over time.

2. Your account

You must be at least 18 years old and give accurate information when you sign up. Keep your password private; you are responsible for everything done through your account. Tell us at support@violetline.tech straight away if you think someone else has access to it.

3. Credits, prices and payment

• Violetline is prepaid. You buy credit packs; prices are shown on our pricing page in Indian Rupees, and applicable taxes such as GST are added at checkout.
• Credits are added to your wallet once your payment succeeds. Some packs include bonus credits, which are shown before you pay. Each account receives free trial credits once, after verifying a mobile number; a mobile number can be verified on one account only. Free trial calls can ring only that verified number.
• Your plan sets how many agents you can keep: Free 1, Starter 5, Growth 10, Pro unlimited. Buying a pack moves your account up to that pack’s plan, and a plan never goes down.
• Calls are charged for connected time at the per-minute price in effect when the call is made, rounded up to the billing interval shown. Before a call we hold the most it can cost and return the unused part when it ends. Unanswered, busy and failed calls are free.
• Phone number rent is taken monthly from your credits. If your credits do not cover the rent on the renewal day, the number is released and may not be recoverable.
• If usage that has already happened leaves your balance below zero, you agree to add credits to cover it.
• Credits never expire, have no cash value, earn no interest and cannot be transferred to another account. Refunds are covered by our Refund & Cancellation Policy.
• We may change prices; changes apply only to calls and purchases made after the change.

4. Your responsibilities

You are responsible for who you call and what your agents say. In particular you must:

• call only people who have given you their consent to be contacted, and stop calling anyone who asks you to;
• follow every law that applies to your calls, including, for calls in India, the TRAI Telecom Commercial Communications Customer Preference Regulations and the National Do Not Call registry rules, and the telemarketing, privacy and consumer laws of every country you call;
• tell the people you call that they are speaking with an AI and that the call is recorded, wherever the law requires it;
• keep your contact list, consent records and agent instructions accurate and lawful.

5. What you may not do

You may not use Violetline for unsolicited marketing or spam; harassment, threats or abusive debt collection; fraud, phishing or impersonating any person, company or government body; collecting payment or banking details by phone; calls to emergency services; political or election campaigning; adult, gambling or illegal content; or anything that infringes someone else’s rights. You may not try to break, overload, reverse-engineer or get around the limits and security of the service.

6. Your data and content

You own the contacts, scripts, recordings and other content you put into or get out of Violetline. You give us permission to store and process it only to provide the service to you, as described in our Privacy Policy. For the personal data of the people you call, you decide why and how it is used, and we process it on your behalf.

7. Suspension and closing your account

We may suspend or close an account that breaks these terms, receives credible complaints of misuse, puts other users or our partners at risk, or is used unlawfully. Where we can, we will tell you first. You may stop using Violetline at any time and ask us to close your account by writing to support@violetline.tech. What happens to unused credits is set out in our Refund & Cancellation Policy.

8. Third-party services

Violetline relies on partners for hosting, AI voice, telephony and payments. Their availability can affect the service, and payments are also subject to the payment provider’s own terms.

9. AI output

AI agents can misunderstand people or say things you did not intend. Test your agents, review their transcripts, and do not use them for advice or decisions where a mistake could cause harm. The service is provided “as is” to the extent the law allows.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data, and our total liability for any claim relating to Violetline is limited to the amount you paid us in the three months before the claim arose.

11. Indemnity

You agree to compensate us for claims, penalties and costs that arise because of calls you placed, content you supplied, or your breach of these terms or the law.

12. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for significant changes, tell you by email or in the app. Continuing to use Violetline after a change means you accept it.

13. Governing law

These terms are governed by the laws of India, and the courts at Barabanki, Uttar Pradesh have exclusive jurisdiction over any dispute.

14. Contact

Violetline is operated by Anubham Technologies, a sole proprietorship of Anurag Maurya, Saihara Road, Saihara, District Barabanki, Uttar Pradesh 225301, India. Email support@violetline.tech or call +91 70549 37625. See also our contact page.