Legal
Shipping & Delivery Policy
Last updated: 14 November 2026
Violetline is an online software service. Nothing physical is shipped; everything is delivered to your Violetline account.
1. What you receive
Access to the Violetline web app and, when you buy a credit pack, credits in your account wallet that pay for calls and phone numbers.
2. When it is delivered
- Your account: available immediately after you sign up.
- Credits paid online: added to your wallet within minutes of a successful payment.
- Credits paid by direct UPI or bank transfer: added after we verify the payment, usually within a few working hours and at most 24 hours.
- Phone numbers: usually active within 1 working day of purchase.
3. Where it is delivered
Online, to the Violetline account you are signed in to, at violetline.tech. You can see every credit added in your wallet’s transaction list.
4. If something hasn’t arrived
If credits do not appear within 24 hours of a successful payment, email support@violetline.tech with the payment reference and we will add them or refund you under our Refund & Cancellation Policy.